FAQs

What sort of glass is Seascape Jewellery made from?

First let me say, it's not seaglass.

I only use Bullseye Glass which is made by hand in Portland, Oregon, USA. This glass high quality is specifically made for fusing and is available in a range of jewel like colours as well as soft, pastel shades.

 

What is the difference between sterling silver and 925 silver?

Nothing apart from the name. Sterling silver is an alloy of silver containing 92.5% by weight of silver and 7.5% by weight of other metals, usually copper. Sterling silver is the traditional name in the UK and 925 silver is used more widely in the USA.

 

How will my Seascape Jewellery be packaged?

Each item of jewellery that I send out is wrapped in acid-free tissue paper and placed in a branded box or cotton bag ready to be presented as a gift or unwrapped as a little treat for you.

 

What about returns and refunds?

I want you to be happy with your jewellery and I take every possible care to ensure that it arrives safely, but if there has been damage caused in transit please contact me within 14 days of receiving your order. If your jewellery is not what you expected then again please email me within 14 days to organise its return and a refund or replacement. Jewellery must be returned within 14 days of cancellation and refunds will be processed within 14 days of the return of the goods and payments made using the same method as you used to pay for your order. Return postage costs can only be refunded if the item was faulty or the incorrect item was sent. Please remember to get proof of posting and please note that jewellery is only insured in transit when posted using Royal Mail’s Special Delivery service. Any other method is at your own risk.

What sort of silver is Seascape Jewellery made from?

I use recycled sterling silver wire to make the hammered loops and source the chains, bails and other findings from UK companies to guarantee their quality.

 

What is a hallmark?

A Hallmark consists of three or four stamped marks and shows that the metal has been tested by one of the four national Assay Offices and is of the required purity. A 925 stamp is not a hallmark and is not a guarantee of sterling silver.

 

How will my Seascape Jewellery be sent?

UK orders - free shipping

All UK orders of £60 and above are sent by Royal Mail Special Delivery as standard. This service guarantees delivery by 1pm the day after dispatch and requires a signature on delivery. UK orders below £60 are sent by Royal Mail 1st class Signed For, which again requires a signature on delivery. International orders are sent by the equivalent international method.
Non-EU parcels require a customs form to be attached. Any customs fees incurred are the customer's responsibility.

 

What about privacy?

I value your privacy and always protect the information I collect from you. If you have any questions about how I store and use your data, please contact me. 

When placing an order, you are asked to provide your name, email address, shipping address, phone number. This information allows me to fulfil your order, and provide you with updates on your order.

I only share this information with Squarespace, my online store hosting provider, so they can provide website services to me. Payments are processed with either Paypal or Stripe. I do not have access to any payment information such as credit card details. 

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

I also ask for your email address when you sign up for my newsletter, which I use to send occasional updates. This information is stored by Squarespace in accordance with their privacy policy and terms.

When you register your personal information, you consent to the use of your personal data in line with my Privacy Policy.